Customer Testimonials & Reviews

“Good morning, I wanted to let you know what an outstanding experience it was to have Carter and Ben come to our house to install our cameras. You have two very professional and knowledgeable individuals representing your company. Carter was able to answer and resolve every question we had, and what an outstanding mentor for Ben. They have given me a new confidence in your company and my alarm system. I know who I will be asking for in the future. Please pass along to them and their supervisor, “Great Job!”

-Robin & Sharrell in Salisbury, MD

“A million Thank You’s to Mr. Lee for caring about our safety. Your advice and knowledge was deeply appreciated. Thank you for showing up for the installation to introduce the guys to me that would be working at the house most of the day, what an ice breaker. Hats off to Clark, Shawn & Robert. Thank you for respecting our home, cleaning up and most of all making sure I was comfortable with my new system. I could go on and on. Thank you!”

-Sarah B. in Salisbury, MD on Google

“Once again Alarm Engineering you have proven why you are always voted #1! Your service department team is top notch and VERY patient. We had a problem with our smoke detector and they worked from their side and talked me through checking things on my side…and were patient when my pup got sick while we were on the phone and with my ‘short girl problems’ reaching the smoke detector. (Don’t tell my husband I was standing on a bar stool…I knew I had quick access to 911 if needed)! We even shared some laughs! It’s all fixed after a service call this morning and we are up, running, and protected again all within 24 hours! Thank you and keep up the great work!”

-Melanie S. in Salisbury, MD on Facebook

“Installers were so professional! Great customer service, so refreshing!”

– Amanda in Laurel, DE 

“This is my daughters account, because I don’t usually post reviews, good or bad, but I needed to this time. I just had an additional camera installed on the outside of my house. I am VERY particular about the appearance of my beach home and Terry was great. He seemed to care as much about the way my house looked after the job as I did. He communicated every step of the way, shared pictures with me, updated me, ran through the system with me….Unbelievable!! I will be adding more equipment to my system just because I know Terry will do a GREAT job. This company is VERY lucky to have him as an associate. If you are lucky enough to get Terry to do your install, rest assured it will be done right! Thanks Terry for doing a great job in a world where that’s not always the case anymore. Brian King is always there to help when I call into the office and David Mueller has been great about getting me information about adding to our system. Quality company that obviously cares about customer service.”

-Scott in Bethany Beach, DE on Google

“Your technicians were great. I mean really, I’ve worked with a lot of people, and your techs were the best I’ve ever seen.”  

-Barry B.

“Process was smooth from first contact to the install, great company! I will recommend to all my family and friends.”

-Lori S. in Milton, DE on Google

“Alarm Engineering is awesome! Never had a problem. My whole family uses them as well and never had an issue. They are easy to use, call and contact for any reason. Will always recommend.”

-Amanda V. in Laurel, DE on Google